Job Description: As a Customer Service Associate at Global Desk, you will play a key role in ensuring our customers receive top-notch service and support. You will be the first point of contact for customers engaging with them via email, chat, and phone calls, handling inquiries, resolving issues, and providing solutions to ensure their satisfaction.

Responsibilities:

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
• Providing accurate information about customer products/services and assisting end customers with their orders and needs. 
• Resolving customer issues and complaints effectively and efficiently.
• Collaborating with other departments to ensure seamless customer experiences.
• Maintaining customer records and updating information as needed.
• Identifying opportunities for process improvements to enhance the overall customer experience.

Requirements:

• Previous experience in customer service and/or a related field is required.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in MS Office and CRM software.
• A positive attitude and a passion for delivering exceptional customer service.
• Proficiency in both English & Spanish.

Job Description: As a Short-Term Rental Property Management Associate at Global Desk, you will play a key role in managing and optimizing the performance of our short-term rental properties. You will work closely with property owners, guests, and vendors to ensure seamless operations and outstanding guest experiences.

Responsibilities:

• Communicating with property owners to understand their goals and preferences for their short-term rental properties.
• Coordinating property listings, reservations, and guest communications across multiple platforms.
• Managing guest inquiries, bookings, check-ins, and check-outs to ensure a smooth and enjoyable experience.
• Overseeing property maintenance, cleaning, and inspections to maintain high standards and guest satisfaction.
• Analyzing market trends, pricing strategies, and occupancy rates to maximize property revenue.
• Assisting with marketing efforts to attract new guests and increase property visibility.
• Maintaining accurate records and financial reports related to property management activities.

Requirements:

• Previous experience in short-term rental property management, hospitality, or a related field is preferred.
• Strong communication and customer service skills, with a focus on delivering exceptional guest experiences.
• Ability to multitask, prioritize, and problem-solve in a fast-paced environment.
• Proficiency in property management software, online booking platforms, and MS Office.
• Knowledge of local rental regulations and industry best practices.

Job Description:

As a Bookkeeper at Global Desk, you will be responsible for managing and maintaining accurate financial records for our clients. You will play a key role in ensuring financial stability and compliance for our clients’ businesses.

Responsibilities:

• Managing accounts payable and accounts receivable processes.
• Recording financial transactions and maintaining accurate ledgers.
• Reconciling bank statements and financial accounts.
• Assisting with payroll processing and recording.
• Communicating with clients to address financial inquiries and provide support.
• Ensuring compliance with financial regulations and standards.

Requirements:

• Bachelor’s degree in business, accounting, finance, or a related field.
• Previous experience in bookkeeping.
• Proficiency in accounting software (e.g., QuickBooks, Xero) and MS Excel.
• Strong attention to detail and accuracy in financial record-keeping.
• Excellent organizational and time management skills.
• Knowledge of accounting principles and financial reporting requirements.